Telephone Etiquette Pathway

This telephone skills course is divided into 6 parts. Each segment is provided as a 10-minute video and a workbook with three sections in each video guiding you to pause and answer questions that apply to you in your role. Whether you are a receptionist, call centre professional or simply want to improve your overall business telephone standards this course will help you in your related role.

Topics for this course include:

Answering the telephone, award winning telephone techniques part 1 and 2, telephone call control, communications skills and outbound calling techniques.

Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area.