Teaching Civility in the Workplace
Focusing on eradicating negative behaviors isn’t always enough to create a happy workplace. Employees and managers also need to learn what they should do to make their environment a respectful and pleasant one. In this course, the instructor shares how to create a happier, healthier workplace by teaching civility and setting a good example with your own behavior. Learn about negative behavior as a social phenomenon, what microaggressions look like in action, and how to replace negative language with positive words. Plus, get tips for becoming a more active listener, standing up for yourself when you experience microaggressions and incivility, and coaching others.
Course Overview
Focusing on eradicating negativebehaviorsisn’t always enough to create a happy workplace. Employees and managers also need to learn what they should do to make their environment a respectful and pleasant one. In this course,the instructorshares how to create a happier, healthier workplace by teaching civility and setting a good example with your ownbehavior. Learn about negativebehavioras a social phenomenon, what microaggressions look like in action, and how to replace negative language with positive words. Plus, get tips for becoming a more active listener, standing up for yourself when you experience microaggressions and incivility, and coaching others.
Learning Objectives
- Civility vs. incivility
- Microaggressions and incivility in action
- How communication works
- Positive and negative language
- Building self-awareness
- The role of the bystander
- Remaining civil in emails
- Sustaining a civil work environment
- Coaching strategies
Course Outline
- Professional Etiquette
- Responsibilities and Rights
- Dealing with Conflict
- The Objective Approach
- Effective Communication
- Negotiation Skills
- Know What You Want
- Documenting Things Formally
- The Policy To be Ruled Out
