Shapers - Advanced Communication - What Is Assertiveness

Course Contents

• Theories and behaviours 
• Assertive and non-assertive behaviours
• Background knowledge 

Learning Objectives

• Understand what makes a successful working relationship
• Know the different types of behaviours
• Know what assertiveness is
• Know what assertiveness is not
• Understand your responsibilities
• Appreciate the importance of perception

Course Overview

What is Assertiveness explores the theories and behaviours associated with assertiveness and the effects and consequences of assertive and non-assertive behaviours to enable you to understand your own and others behaviours. 

Course Duration

40 minutes