Welcome to “Service Best Practices: Honesty,” a video lesson meant to explain how critical it is to maintain your integrity with communicating with customers. This lesson is the eleventh of 12 in the “Service Best Practices” video course meant to cover the essential skills for providing consistent, high quality care for every customer. Getting caught in a lie doesn’t make anyone look good. In fact, it can be quite damaging to your reputation as someone who works in customer service. From this lesson, you’ll learn key steps to help you remain honest with customers. By being honest and candid, you’ll help to boost customer loyalty—instead of jeopardizing it.
