Say the Right Thing…When Listening to Someone
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Say the Right Thing…When Listening to Someone

Biz Library
Updated Feb 19, 2019
Most of us truly believe we’re good listeners. We smile, we nod in agreement, we’re supportive. But are we truly setting aside judgment—striving to understand? And how well do we respond? Because it’s the response—the feedback—that signals we’ve heard the message as intended.