Resolving Conflicts - Healthcare Edition

Course Overview

Resolving Conflict equips team leaders with the tools necessary to recognize conflict amongst team members and a process to resolve it quickly and effectively. First, you'll start with understanding the costs, pattern, and sources of conflict. You'll learn about the four phases of conflict and will practice classifying conflicts as work-related or people-related. You'll then explore and reflect on your own conflict behavior, thinking about how you typically handle conflict situations. Next, you'll be introduced to the proven five-step process to successfully handle a conflict or dispute between two or more team members. You'll watch a positive example video of a team leader doing a good job of resolving a conflict. Then, you'll practice conflict resolution in different scenario situations, responding to team member concerns as the conversation progresses.