Welcome to the “Performance Management” video course meant to teach managers how to help their subordinates reach their highest potential. This course, which comprises four video lessons, describes the components of a performance management system and explains how to set SMART goals for performance management. In addition, viewers will learn how to hold effective coaching conversations with their employees. Ultimately, learners should understand why performance management is one of management’s primary responsibilities and why it makes such a difference to organizational results. This program is valid for 1.5 PDCs for the SHRM-CP or SHRM-SCP and 1.5 hours of recertification credit through the HR Certification Institute. Please be sure to note the program ID number in your online recertification file. For more information about certification or recertification, please visit the SHRM website at www.shrm.org and the HRCI website at www.hrci.org. SHRM Activity ID: #18-RZ639 and HRCI Activity ID: #370384.