Onboarding New Customer Service Agents

When customer service representatives start a new job, they have a lot of questions. New hires want to know about their work, their responsibilities, and what they need to do. In addition, new representatives often wonder how they’ll fit in. They want to know what type of contribution they’ll make and whether they’ll be able to make a difference. Although some new hires may figure this out on their own, it’s possible it may take a while, or they may end up creating an incomplete picture in their mind, which means it’s up to you to help.

Course Accreditation

This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).