Welcome to the second video of twelve in the "New Supervisor Fundamentals" series! Whether you’re in retail, healthcare, manufacturing, financial services, or any other industry, these video lessons will help you quickly get up to speed on your two primary tasks as a supervisor: creating a high-performing team and establishing a great place for your team to work. When becoming a supervisor, you have to decide how you are going to lead and communicate with your team. This video lesson discusses important preparation steps and answers the question, “What makes a great supervisor?"