Managing cases with Dynamics 365 Customer Service
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Managing cases with Dynamics 365 Customer Service

Learn how Microsoft Dynamics 365 can help you throughout the management process.

Microsoft
Updated Apr 08, 2020
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Create cases, manage the case resolution process, work with case hierarchies, and merge similar cases.
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Use Microsoft Dynamics 365 Customer Service queues to manage case workloadsLink ⋅ 65 mins
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