Welcome to the "Make Change Work™" series written and presented by business performance veteran and award-winning author, Randy Pennington. This 10-part video series presents real ideas for thriving in a world of constant change. It is a guide to help you design and implement a strategy for leading change and delivering meaningful business results. This is the tenth and final video which covers the importance of continually developing, reinforcing, and sustaining the habits that keep you and your team focused on exceeding customer expectations and staying at the forefront of change. The series list is included as a reference to the suggested viewing order.