Welcome to the "High-Impact Communication" series, the "Be Clear" session. One of the tried-and-true axioms of both writing and public speaking is -- tell ‘em what you’re going to tell ‘em, tell ‘em, and then tell ‘em what you told ’em. This video will address the six rules of communication for not only the spoken word, but also for writing as well. A quiz that covers the entire series is included in the last video, "Assessment."