Giving Feedback with Confidence

Course Overview

Many people find giving feedback difficult, especially if it is negative. We may not know exactly what to say or how to say it or we may be concerned about the reactions of the other person and not know what to do. This seminar gives you the tools you need to provide feedback effectively and handle responses from others with greater ease. In this seminar you will learn:

• The step by step 6-part process for giving feedback
  
• How to deal with resistance to your feedback
  
• Scripts to help you address real-life situations
  
• Presenter: Donna Marshall, M.A.