Interactive
Fundamentals of Customer Service: Who Gets Your Attention?
Biz Library
Updated Feb 05, 2019Welcome to the "Fundamentals of Customer Service" version of the "Performance Excellence" video series. This is the seventh video lesson in a series of eleven, and it discusses how you can always change what you control, as well as the importance of putting the customer first as much as possible for what you personally do. You have to be continually creating and reinforcing a reputation in your community and in the industry, while, internally, you should be a great department and ensure everyone in your organization -- and within your extended enterprise of vendors and partners -- knows that you deliver great service. This series will help you provide the best service possible, whether you are a supplier or a customer.
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