Course Overview Making good decisions on the job is important for many reasons. No matter what your job, the decisions you make affect your productivity, the quality of your work, and your ability to meet performance goals. In a larger sense, the decisions you make often affect your co-workers and your department. They may also have an impact on customer satisfaction and the success of the organization. The purpose of this training session is to help you make the best decisions possible every workday, even under pressure.