Welcome to our five-part video course on "Dealing With Angry People"! You have to know how to deal with angry people. And you need to do it without getting angry yourself, which is no easy task. Like anything else, it’s something you can learn to do…and do well. In this video course, you will learn about the root causes of angry people, the right steps to take when the situation gets taken to a threatening or abusive level, and how to deal with a situation rationally. This program is valid for one PDC for the SHRM-CP or SHRM-SCP and one hour of recertification credit through the HR Certification Institute. Please be sure to note the program ID number in your online recertification file. For more information about certification or recertification, please visit the SHRM website at www.shrm.org and the HRCI website at www.hrci.org. SHRM Activity ID: #18-TV6CR and HRCI Activity ID: #344498
