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Dealing With Angry People: Maintaining Self-Control (Part 3 of 5)
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Updated Sep 04, 2018Welcome to our "Advanced Supervisor" series on "Dealing With Angry People." You have to know how to deal with angry people. And you need to do it without getting angry yourself, which is no easy task. Like anything else, it’s something you can learn to do...and do well. This is the third video in a series of five and is designed to show you how to create emotional distance by “stepping back to stay on top” of the situation. The series list is included as a reference to the suggested viewing order.
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