Course Description
In this engaging Customer Service course, you’ll learn about the importance of good service, the impact of bad service, organisational issues, the importance of internal culture and how to deal with difficult or unhappy customers.
The topics cover the key principles of Customer Service, in a digestible and easy to follow format.
You will automatically get a course certificate on course completion – with your name, the CPD hours, the date and learning objectives.
Course Duration
30 Minutes
