Interactive

Customer Service for Housing Associations

Elearning WMB

Updated Jan 08, 2019

Course Overview

Learn how to deliver excellent customer service and recognise bad customer service. Customer service is dealt with externally and internally with worked examples. Training is also given in how to learn from customer insights.

Target Audience

Business and corporate

Learning Objectives

Know how to live our customer service commitments
Know how to communicate with our customers to deliver great customer service
Deliver good internal as well as external customer service
Understand how we learn from our customer insights

Duration

40 Minutes

Related learning

Customer Service GeneralInteractive ⋅ 45 mins

Customer Service - Caring for the CustomerVideo ⋅ 2 mins

Providing Effective Internal Customer ServiceCourse ⋅ 30 mins

Customer Service - People SkillsVideo ⋅ 3 mins

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Elearning WMBGLOBAL

e-Learning WMB creates business focused courses which are each uniquely engaging, using video presenters in virtual learning worlds. The e-Learning WMB catalogue contains a diverse range of general business management topics, including Security, Functional Skills, HR, General Business Skills, Health and Safety, Hospitality, Housing and Construction and Media. Together, the bite-sized sessions (under one hour) and multimedia create better learning experiences, particularly in the topic of general business management. e-Learning WMB is a UK-based provider of HR Compliance content, which is available in the Go1 Content Hub and relevant globally.