Customer Service: Communication
Interactive

Customer Service: Communication

Biz Library
Updated Feb 04, 2020

We will learn how to prepare your mindset before taking a call. We will learn how to employee good phone techniques. We will learn the key to great customer service. Every person that walks into your store or contacts you by phone or online is entitled to your respect, your assistance, and your attention - yet 89% of shoppers have stopped buying from online store after they experienced poor customer service. This a lost opportunity because great customer service translates into more sales and repeat customers.