Customer Service Communication Skills: Basics of a Great Customer Conversation (Part 5 of 12)

Welcome to the "Customer Service Communication Skills" version of the "Performance Excellence" video series. This is the fifth video lesson in a series of twelve and provides you with elements and steps that need to be part of every conversation you have, so you can develop a great customer service process. To give great service, one of the things you have to learn to do is LOVE customers. Not like them. Not tolerate them. Not endure them. LOVE them. If your organization doesn’t serve customers properly, you can bet customers will replace you with someone who will. This video series will help you communicate properly with customers, generate satisfied customers, and contribute to a great customer service organization!