Customer Service 101 from Emerald Works

About Customer Service 101 from Emerald Works:

This interactiveself study e-learning course provides an introduction to customer service. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your customer service skills.

Customer Service 101 is for anyone looking for a clear, easy to understand introduction to developing your customer service skills. It is part of Emerald Works' 101 Suite, designed to help you build your personal effectiveness as a manager or leader.

By completing Customer Service 101 you will be able to:

• articulate why it's important to build your customer service skills
• detail what good customer service looks like
• reflect on the skills you need to be deliver great customer service
• practise your customer service skills
• develop an action plan to take your customer service learning further