Consistent Sensational Service - Cutting Edge Communication Comedy Series
Consistent Sensational Service shows how caring for customers and what they’re going through, especially in tough times, builds trust. Customers love to do business where they feel happy and satisfied. And when it is consistently excellent service, satisfied customers will keep coming back to you. They will tell others about the wonderful service experience so it is great marketing and it is an important way to stand out from your competitors.
In this Consistent Sensational Service video you learn how to deliver sensational service consistently – with your words, tone of voice, body language and especially your actions, every time, all the time. In this dramatized case study, Carol considers sensational service is all about definite action and punctuality, and that service providers have passion and exceed her expectations.
Key Learning Points
If you love receiving great service... feel proud giving sensational service.
Learning objectives
- Don’t be indifferent INSTEAD: Respond positively and build trust
- Don’t assume you know INSTEAD: Ask and consistently care
- Don’t wait for requests INSTEAD: Anticipate needs and surprise
- Don’t be slow with actions INSTEAD: Be efficient and focus on results
Comedy makes learning fun
This course is part of the Cutting Edge Communication Comedy Series, created by Psychologist Eve Ash and comedienne Erin Brown, starring Emmy-award winning Kim Estes. A powerful training series covering topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.
Cutting Edge Communication follows several characters through a landscape of social faux pas, insult and embarrassment. This series will amaze and enter-train, covering important lessons in human interaction, motivation, leadership, service, unprofessional behavior, apologizing, negotiating, stress, difficult people among many other workplace hot button issues.
Everyone will laugh and learn with these short episodes that highlight dos and don'ts. This Australian produced series was filmed on location in Los Angeles.
