CompTIA Network+ N10-007: Troubleshooting Methodology & Tools

Course Overview

By using the appropriate troubleshooting tools, network problems can be identified and resolved quickly. Discover how to identify a network problem and resolve it using different techniques and tools, and prepare for exam N10-007.

Target Audience

Network administrators, network technicians, network installers, helpdesk technicians, IT cable installers, and any other professionals working with computer networks

Learning Objectives

• identify a user's problem by following the network troubleshooting methodology
• establish a theory of probable cause by questioning the obvious and considering multiple approaches
• test a theory to determine the cause and next steps, and if escalation is required
• establish a plan of action to resolve problems and identify potential effects
• implement an appropriate solution or escalate if required
• verify full system functionality and implement preventative measures
• document findings, actions, and outcomes
• apply the network troubleshooting methodology to fix network issues
• use hardware tools to fix network hardware issues
• use a packet sniffer to intercept and log network traffic
• use a port scanner to identify which ports are open on a network
• use a WiFi analyzer to detect usage
• use a bandwidth speed tester
• use network troubleshooting command line tools
• use Linux command line tools
• use various network troubleshooting tools