Interactive
CompTIA A+ Exam 220-902: Troubleshooting
Skillsoft
Updated Oct 17, 2019Course Overview
In this course, you'll learn about troubleshooting tools and strategies that you can use when computer-related issues arise. You will also prepare for exam 220-902.
Target Audience
Anyone who wishes to enter the IT professional field and requires entry-level training to get started with a career in technical support
Learning Objectives
- follow the proper troubleshooting procedure to determine the issues with a computer
- follow the proper troubleshooting procedure to resolve a problem with a computer
- perform basic disk troubleshooting strategies
- perform basic software troubleshooting strategies
- perform basic operating system troubleshooting strategies
- identify various types of operating system errors that you might encounter
- identify types of startup errors that you might encounter, and the tools you can use to diagnose them
- identify precautions that you can take to help secure your computer
- cleanse your computer of malware
- recognize soft skills that you can apply in your company to help secure your computers
- list the six steps of the CompTIA Troubleshooting model
