We will explore the benefits of office etiquette and courtesy. We will explore what never to do in a business environment. We will learn a common sense approach to conflict resolution. We all have an impact on business either as a customer or worker. More than 13 million working days are lost every year because of stress-related illnesses costing U.S. employers approximately $300 billion annually. Mistreated employees take their talents to a competitor. Seven out of 10 Americans think that civility has eroded. Perhaps it is time for customers and workers to rethink manners and service and the art of giving. Explore the symptoms and learn the remedies.
