We encourage all our clients to ensure that their improvement activities are meaningful, manageable and measurable, but as Dr Deming said, “just because you can measure everything, it doesn’t mean that you should”.
Therein lies the conundrum: how to choose the vital few measures that paint a clear and honest picture of your process performance.
Hear Marie-Clare Pedersen talk about the need to measure, the challenges with measures, and the behaviours that measures drive.
