Building Rapport: Confidence in Any Situation

Building Rapport creates trust, friendship and much more, and is of great benefit to employees interacting with customers. Confidence is a situational expectation of positive outcomes and helps in the process of building rapport. In this course, you will learn how confidence is built from developing strengths and managing weaknesses. We will help you to identify your strengths and four ways to develop them, as well as how to manage your weaknesses to get the job done right.