Beyond Good Service

The Beyond Good Service module has been created to enable your people to create and implement hospitality techniques, which positively influences their interactions at work.

You’ll be able to build a ‘culture of hospitality’ with a better understanding of how to make being good at what you do to being great at what you do. Create better experiences for everyone with this module that covers:

• What hospitality means in the context of what you do 
• The difference between clients, customers and guests
• The specific features of a strong culture of hospitality
• A culture of hospitality as a deep business strategy
• How we bring it to life for our team mates and our guests