Best Practice Customer Service over the telephone

Communicating with a customer over the phone can be more difficult because you don't have facial expressions or body language to help you. This course will provide you with some quick tips you can implement to ensure your customer service interactions over the phone are positive and professional.

This microlearning course comes with additional materials to help you implement the learning, including three key actions to take, a blueprint for self-coaching, and a simple infographic to remember the main points.