Interactive
Being Disability & Cultural Aware
Graeme Clarke
Updated Apr 12, 2019Course Overview
This module overviews firstly some of the additional specific needs that customers with disabilities may have to deliver great customer service then to offer ideas on different cultural needs. We also offer a separate full module on being Disability Aware!
Learning Objectives
Target Audience
Designed for all operational ‘front facing’ hotel staff. The modules can be used as a complete programme or individually for specific training needs or refreshers. Individuals may like to develop their own knowledge and confidence or use the module certificates at interviews. The programme will contribute to the guided learning hours for those staff completing a hospitality apprenticeship.
Duration
60 minutes
This module overviews firstly some of the additional specific needs that customers with disabilities may have to deliver great customer service then to offer ideas on different cultural needs. We also offer a separate full module on being Disability Aware!
Learning Objectives
- Identify positive assistance that can be offered to customers with disabilities
- Become more cultural aware!
Target Audience
Designed for all operational ‘front facing’ hotel staff. The modules can be used as a complete programme or individually for specific training needs or refreshers. Individuals may like to develop their own knowledge and confidence or use the module certificates at interviews. The programme will contribute to the guided learning hours for those staff completing a hospitality apprenticeship.
Duration
60 minutes
