Interactive
Analyzing Your Customer Service: Rating Your Focus on the Customer
Biz Library
Updated Feb 12, 2019Welcome to the "Performance Excellence: Analyzing Your Customer Service’" series of video lessons meant to teach you how to make every contact with a customer a positive one. This video lesson, "Rating Your Focus on Customers," is the last of nine. During this lesson, learners will have the opportunity to rate their organizations on their overall focus on the customer. The lesson also highlights the importance of rating quality competitively, with the understanding that there is always room to improve. Finally, the lesson guides the learners in analyzing their ratings and gauging what actions to take from there. After completing this video course, viewers should feel prepared to look at customer service in a whole new way and make an exceptional experience for all customers.
