An introduction to the importance of floor service

In most venues, the floor is the most important place for delivering good service. Only in the smallest cocktail bars will all or most customers sit at the bar. Everywhere else, customer enjoyment and satisfaction will be delivered at the table. And just like the bar, floor service is a craft – details that you need to learn in order to meet the expectations of your guests.

Like bar service, how you plan those details will depend on the type of venue you are and your specific guest expectations. However, whatever your style of bar, good service starts with the right attitude…

The aim of floor service, quite simply, is to deliver hospitality. If you approach your job with these words front of mind, most guests will leave your venue happy.