Welcome to our seven-part video course on "Advanced Train the Trainer: Training Management"! This video course is designed to help experienced trainers improve the impact of their work and help you create compelling content that learners will actually want to take and use. In this video course, you will learn how to identify and understand customer groups and also how to support new behaviors after learning events. This program is valid for one PDC for the SHRM-CP or SHRM-SCP and one hour of recertification credit through the HR Certification Institute. Please be sure to note the program ID number in your online recertification file. For more information about certification or recertification, please visit the SHRM website at www.shrm.org and the HRCI website at www.hrci.org. SHRM Activity ID: #18-W3N9G and HRCI Activity ID: #344453