Document
A Useful Guide To Customer Service
The BCF Group
Updated Oct 24, 2019We are all ‘service providers’ in the way we perform our job and help colleagues, managers and other departments.
Benefits of using this Useful Guide
This Useful Guide has been designed as a practical resource to help you understand customer service and develop service skills that will ensure that you perform to high standards no matter what your background or type of job.
Customer Service: What it is
This Useful Guide helps customer service providers understand the importance of their role and develops essential skills required to deliver superior customer service i.e. service that doesn’t just satisfy, it delights! - creating warm feelings in the recipient's minds that builds relationships.
