10 Minutes Customer Service Excellence

Course Overview

In this 10 minute video version, we explain the importance of delivering excellent customer service. There are a number of things every person in the organisation can do to provide great service. It is not just the responsibility of the customer service team or receptionist. every one in the business should be looking to provide great service to all customers - external and internal. The workbook for this video can be found on the welcome page of the module with same name.